Priority routing is now available to all Oracle Database customers only. This is cool. Most, if not all, customer SR profiles haven’t been updated in years. Having accurate data, that is kept up to date daily, will help speed up the process to resolution. Oracle Support wants to reward customers that use configuration manager by putting their issues at the top of the queue.
All customers have to do is simply and automatically attach their configuration data to their service requests. This enhancement is included with your Premier Support contract and available through My Oracle Support. By linking detailed information about a customer’s environment to a service request, Oracle can leverage its knowledge base to solve your problems more quickly and effectively.