It's yet another Windows 7 problem, but at least the new Microsoft OS is not the only common factor in this issue. Some iPhone users are having troubling syncing with iTunes, but besides Windows 7, another common factor is they they are all using computers with an Intel P55 Express Chipset.

The affected users are ironically discussing the problem on the Apple support forums. One thing that seems to have worked for some is disabling Power Management for the USB root hub on the system that an iPhone is connected to.

The exact steps seemed to be:

  • Start / Control Panel / System / Device Manager
  • View -> Devices By Connection
  • Click arrow next to ACPI x64-based PC
  • Click arrow next to Microsoft ACPI-Compliant System
  • Click the arrow next to PCI bus
  • Click the arrows to expand "USB" related HW
  • Right click on USB Root Hub / Properties / Power Management
  • Uncheck "Allow the computer to turn off this device to save power

On the other hand, this didn't work for all. Some tried getting a PCI-based USB card. Some tried a downgrade to an earlier version of iTunes. Nothing has worked consistently.

One thing has been fairly consistent: quite a few people throwing up their hands and saying they might re-consider the Mac.

on Saturday, November 14, 2009

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